Roadside Assistance
Flat battery, flat tyre, wrong fuel, won't start, or locked out? We first try to help you on the spot.
Learn more →Towing Service Cologne
Towing Service Cologne: Roadside Assistance, Reachable 24/7
Breakdown, accident, or a vehicle that won't start? Call now or message us on WhatsApp. We go through the situation right away and organise help in Cologne and the surrounding area.
- 24/7reachable by phone and WhatsApp
- Personala real person on the phone, no ticket system
- Cars to vansalso motorcycles and machinery
Our services in Cologne and the surrounding area
From simple jump-starts to towing after an accident.
Towing & Recovery
After an accident, fire or damage, we collect your vehicle safely and bring it to the agreed place.
Learn more →Breakdown on the Motorway Ring
A1, A3, A4, A555 and A57 around Cologne: what to do if you break down in heavy traffic.
Learn more →In the City & at the Rhine Bridges
Nine districts, several ring roads and Rhine bridges: how to describe your location in Cologne.
Learn more →Wrong Fuel
Don't start the engine, ignition off: we take the vehicle to where the tank gets pumped out.
Learn more (German) →Locked Out
Keys locked in the car? There are ways to open the door without damage. We'll tell you which.
Learn more (German) →Electric & Hybrid Cars
They're transported on a flatbed so the motor and electronics aren't damaged.
Learn more (German) →Motorcycles & Scooters
Motorcycles may not be towed. They're transported on a suitable vehicle instead.
Learn more (German) →Vans & Machinery
Larger vehicles need different capacity and a different way of loading. There's a solution for that too.
How a job in Cologne works
Call or WhatsApp
Tell us your location (fastest with a WhatsApp location pin), make and model, and what happened.
We work out the situation
We discuss with you what's needed and how things proceed.
Help on site
We organise the agreed help and bring your vehicle to where you want it.
One call is enough, you don't need to phone round several garages yourself. We'll ask a few questions that make the difference: Exactly where are you? Is the engine still running? Is the vehicle damaged, or is it blocking the road? Is it petrol, diesel, hybrid or electric? That tells us whether a jump-start is enough or the vehicle needs to be loaded, and which vehicle is needed for that.
Why the type of vehicle matters
An electric car can't be towed on a rope like a petrol car, a motorcycle may not legally be towed at all under German traffic law, and a van with a tall load doesn't fit into every underground car park. That's why we ask about the vehicle first. More on this in our guides (German) on towing electric cars and motorcycle transport.
Safety first, then help
Get yourself to safety before you call us: hazard lights on, put on a hi-vis vest, set up a warning triangle if it's safe to do so, and wait behind the crash barrier if possible. If anyone is injured, call 112 first. We'll take care of the technical side.
Your district, your motorway
If you know exactly where you are, you'll find the right tips faster (district pages are currently in German): Innenstadt, Ehrenfeld, Nippes, Lindenthal, Rodenkirchen, Porz, Kalk, Mülheim and Chorweiler. The motorways have their own pages too, see Cologne Motorway Ring. More topics (German): Breakdown in a Tunnel, Cologne Low-Emission Zone and Costs in Cologne.
Who actually comes to Cologne, and who's your contact?
Faster is based in Antwerp, Belgium. In Cologne and the surrounding area we work with partners who carry out the job on site. You can reach us around the clock, and we coordinate the help. We tell you this honestly, before you decide.
What you get with us
- One point of contact on the phone. You talk to us, we coordinate the partners on the ground. You don't have to phone around yourself.
- Four languages: German, Dutch, French and English, useful if you're just passing through.
- Location by WhatsApp. You share your position, we see straight away where you are.
- Assess first, then tow. If a jump-start or a wheel change is enough, we say so, instead of sending a tow truck straight away.
- Clear about who we are. Faster is based in Antwerp; partners carry out the jobs in Cologne. That's stated here, not buried in the small print.
- Something to read when you have time. Our guides (German) explain breakdowns, towing and costs without jargon.
What the cost depends on
What a job costs can't be quoted flat. What matters is location and destination, the vehicle (car, van, motorcycle, electric car), the time of day, and whether the vehicle still rolls or needs recovering. We discuss your case personally on the phone. How towing prices generally work is explained in our guide (German) on costs.
Before you call: this information helps
- Street, house number or junction. Cologne has many streets with the same name in different districts, so also tell us the district.
- Multi-storey or underground car park? Tell us the level and, if you know it, the clearance height. Why that matters is explained in our guide (German) on car parks and underground garages.
- On the motorway? Motorway, direction of travel, last exit or rest stop.
- Vehicle: make, model, drivetrain, and whether it still rolls.
- Destination: your garage, your home, or somewhere else.
Frequently Asked Questions
How fast can you get there?
That depends on location, traffic and availability. We give you a realistic estimate on the call rather than a fixed promise.
What does the help cost?
That depends on location, destination, vehicle and situation, so it can't be quoted flat on a website. Call or message us and we'll discuss your case personally.
Are you reachable at night and on weekends?
Yes, by phone and WhatsApp we're reachable 24/7.
Where is Faster based, and who comes to Cologne?
Faster is based in Antwerp, Belgium. In Cologne and the surrounding area we work with partners who carry out the job on site. You can reach us around the clock; we coordinate the help.
What languages do you speak?
German, Dutch, French and English.
Does my car really need to be towed?
Not always. With a flat battery, flat tyre or empty tank, help on the spot is often possible. With red warning lights, a fluid leak, or after an accident, you shouldn't keep driving. Our guides (German) on warning lights and whether a car is still driveable after an accident give some orientation.
I don't know exactly where I am. What do I do?
Send us your location on WhatsApp. Without phone signal, street signs, house numbers, a nearby shop, or on the motorway the distance marker and last exit all help.
I'm a member of an automobile club. What now?
Check with your club or insurer first whether the help is covered. If that takes too long, or you don't have cover, get in touch with us.
Can my vehicle be taken to my usual garage?
Yes, just give us the address. After an accident someone else caused, their liability insurer usually only covers the trip to the nearest suitable garage. More in our guide (German) on towing costs after an accident.
Can you also take a vehicle to Belgium or the Netherlands?
Cross-border trips are discussed case by case. Tell us the vehicle, pickup point and destination.
Broken down in Cologne?
Call us or send your location on WhatsApp.